Privacy Policy
Last Updated: March 15, 2025
Introduction
At SharedPlatform, we take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our advanced yoga platform and related services. We believe transparency is essential – you should understand exactly what information we gather and why we need it.
This policy applies to all users of our website, mobile applications, and services. By using SharedPlatform's platform, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please discontinue use of our services.
Information We Collect
We collect several types of information to provide and improve our yoga education services. This includes information you provide directly, data we collect automatically, and information from third-party sources when applicable.
- Personal identification information including name, email address, phone number, and postal address
- Account credentials and profile information including yoga experience level and preferences
- Payment information processed securely through third-party payment processors
- Usage data including course progress, session durations, and platform interactions
- Device information such as IP address, browser type, operating system, and mobile device identifiers
- Communications you send to us including support requests and feedback
- Location data if you choose to share it for local class recommendations
How We Use Your Information
Your information helps us deliver personalized yoga education experiences and improve our services. We use your data responsibly and only for legitimate business purposes that benefit your learning journey.
We process your personal information to provide our yoga courses, track your progress, send important updates about your account, and offer customer support. Additionally, we analyze usage patterns to enhance our platform and develop new features that better serve our yoga community.
Your Privacy Rights
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this information in a commonly used format within 30 days of your request.
Correct Information
If any of your personal information is inaccurate or incomplete, you have the right to request corrections. We'll update your information promptly upon verification.
Delete Your Account
You can request deletion of your account and associated personal data. Note that some information may be retained for legal or legitimate business purposes.
Data Portability
You can request your personal data in a structured, machine-readable format to transfer to another service provider if technically feasible.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.
SSL encryption for all data transmission between your device and our servers
Regular security audits and penetration testing by independent security firms
Restricted access to personal data on a need-to-know basis for authorized personnel only
Secure data centers with physical access controls and environmental monitoring
Data Retention
Active Account Data
Personal information and course progress are retained while your account remains active and for up to 12 months after account closure to allow for reactivation.
Financial Records
Payment and billing information is retained for 7 years to comply with financial regulations and tax requirements in the United Kingdom.
Communication Records
Support communications and feedback are retained for 3 years to maintain service quality and resolve any ongoing issues.
Anonymized Analytics
Usage analytics are anonymized and may be retained indefinitely for platform improvement and research purposes.
Third-Party Services
We work with trusted third-party service providers to deliver our yoga platform effectively. These partners include payment processors, email service providers, analytics tools, and hosting services. Each third party is carefully vetted and required to maintain appropriate data protection standards.
We only share the minimum necessary information with these partners and require them to use your data solely for providing services to SharedPlatform. All third-party agreements include strict confidentiality and data protection clauses that align with our privacy standards.
International Data Transfers
As a UK-based company, we primarily process data within the United Kingdom and European Economic Area. However, some of our service providers may process data in other countries with adequate data protection laws or appropriate safeguards in place.
When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your information.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. These help us remember your preferences, analyze site usage, and provide personalized content recommendations.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality. We respect your choices and provide clear options for managing your cookie preferences.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through email or prominent notices on our platform.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: [email protected]
Address: 35 Portsmouth Rd, Woolston, Southampton SO19 9BA, United Kingdom
Phone: +447515877091